To help us better understand your banking experience, we request you to kindly provide us with valuable insights to improve our services through this short 2–3-minute survey.
The survey includes questions related to your experience with Punjab National Bank. Your responses will be kept confidential and will only be used for internal service improvement purposes.
Please rate your experience on a scale of 1-10, with 1 being the lowest and 10 being the highest.


Please provide your
Which best describes your location?
Please select your Gender?
What is your age?
Do you think that Punjab National Bank caters to all your Banking Needs?
How likely is it that you would recommend our Bank as preferred Banking Partner to your known persons?
DescriptionsNot at all likelyExtremely Likely
Have you faced any issues or challenges recently while conducting your banking transactions with Punjab National Bank? If yes, please share the details of the product/service regarding which you had faced the issue:
How easy was it for you to get your last query/issue resolved?
DescriptionsVery DifficultVery Easy
Which products/services of Our Bank would you recommend to others also? 
How would you rate the following aspects of your recent experience with Punjab National Bank? Please rate each of the following on a scale of 1-10:
DescriptionsRating (1 – 10, 10 being the highest)
Staff friendliness and professionalism
Clarity and accuracy of information provided
Timeliness of service
Digital Platforms (Internet Banking/PNB One)
Overall, how satisfied are you with our Bank?
DescriptionsHighly DissatisfiedVery Satisfied

Character limit: 180.

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