CUSTOMER SATISFACTION SURVEY
To help us better understand your banking experience, we request you to kindly provide us with valuable insights to improve our services through this short 2–3-minute survey.
The survey includes questions related to your experience with Punjab National Bank. Your responses will be kept confidential and will only be used for internal service improvement purposes.
Please rate your experience on a scale of 1-10, with 1 being the lowest and 10 being the highest.
What is your Name?
Please answer question 1 before continuing.
Please provide your
Punjab National Bank Account Number
Registered Mobile Number
Please answer question 2 before continuing.
Punjab National Bank Account Number
Please answer question 3 before continuing.
Your answer to question 3 must be a real number.
Your numeric answer of %3 for question 3 does not fall within the range of 0 to 1234567890.
Registered Mobile Number
Please answer question 4 before continuing.
Which best describes your location?
Metro
Urban
Semi-Urban
Rural
Select your State?
Andaman and Nicobar Islands
Andhra Pradesh
Arunachal Pradesh
Assam
Bihar
Chandigarh
Chhattisgarh
Daman and Diu and Dadra and Nagar Haveli
Delhi
Goa
Gujarat
Haryana
Himachal Pradesh
Jammu and Kashmir
Jharkhand
Karnataka
Kerala
Ladakh
Lakshadweep
Madhya Pradesh
Maharashtra
Manipur
Meghalaya
Mizoram
Nagaland
Odisha (Orissa)
Puducherry
Punjab
Rajasthan
Sikkim
Tamil Nadu
Telangana
Tripura
Uttarakhand
Uttar Pradesh
West Bengal
Please select your Gender?
Male
Female
Other
What is your age?
Less than 30 Years
30-60 Years
More than 60 Years
Do you think that Punjab National Bank caters to all your Banking Needs?
Yes
No
How likely is it that you would recommend our Bank as preferred Banking Partner to your known persons?
Descriptions
Not at all likely
Extremely Likely
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Have you faced any issues or challenges recently while conducting your banking transactions with Punjab National Bank? If yes, please share the details of the product/service regarding which you had faced the issue:
Deposit Products
Loan Products
PNB One
Internet Banking Services
Depository
Others
Please specify
What is the preferred mode
Through Digital Channels
Through Branch
Please answer question 13 before continuing.
Which loan product
Retail
Agriculture
MSME (Business)
Please answer question 9 before continuing.
What is the preferred mode
Through Digital Channels
Through Branch
Please answer question 22 before continuing.
How easy was it for you to get your last query/issue resolved?
Descriptions
Very Difficult
Very Easy
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Which products/services of Our Bank would you recommend to others also?
Deposit Products
Loan Products
PNB One
Internet Banking Services
Depository
Others
Please specify
What is the preferred mode
Through Digital Channels
Through Branch
Please answer question 10 before continuing.
Which loan product
Retail
Agriculture
MSME (Business)
Please answer question 11 before continuing.
What is the preferred mode
Through Digital Channels
Through Branch
Please answer question 23 before continuing.
How would you rate the following aspects of your recent experience with Punjab National Bank? Please rate each of the following on a scale of 1-10:
Descriptions
Rating (1 – 10, 10 being the highest)
Topics
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9
10
Staff friendliness and professionalism
Staff friendliness and professionalism, 1
Staff friendliness and professionalism, 2
Staff friendliness and professionalism, 3
Staff friendliness and professionalism, 4
Staff friendliness and professionalism, 5
Staff friendliness and professionalism, 6
Staff friendliness and professionalism, 7
Staff friendliness and professionalism, 8
Staff friendliness and professionalism, 9
Staff friendliness and professionalism, 10
Clarity and accuracy of information provided
Clarity and accuracy of information provided, 1
Clarity and accuracy of information provided, 2
Clarity and accuracy of information provided, 3
Clarity and accuracy of information provided, 4
Clarity and accuracy of information provided, 5
Clarity and accuracy of information provided, 6
Clarity and accuracy of information provided, 7
Clarity and accuracy of information provided, 8
Clarity and accuracy of information provided, 9
Clarity and accuracy of information provided, 10
Timeliness of service
Timeliness of service, 1
Timeliness of service, 2
Timeliness of service, 3
Timeliness of service, 4
Timeliness of service, 5
Timeliness of service, 6
Timeliness of service, 7
Timeliness of service, 8
Timeliness of service, 9
Timeliness of service, 10
Digital Platforms (Internet Banking/PNB One)
Digital Platforms (Internet Banking/PNB One), 1
Digital Platforms (Internet Banking/PNB One), 2
Digital Platforms (Internet Banking/PNB One), 3
Digital Platforms (Internet Banking/PNB One), 4
Digital Platforms (Internet Banking/PNB One), 5
Digital Platforms (Internet Banking/PNB One), 6
Digital Platforms (Internet Banking/PNB One), 7
Digital Platforms (Internet Banking/PNB One), 8
Digital Platforms (Internet Banking/PNB One), 9
Digital Platforms (Internet Banking/PNB One), 10
Overall, how satisfied are you with our Bank?
Descriptions
Highly Dissatisfied
Very Satisfied
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What can we do to further improve our Products/Services?
Character limit: 180.
%1 characters left.
No more than 180 characters allowed (%2 entered).
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