Information about this survey

This global survey is part of a cross-industry study on Maintenance 4.0. Leveraging Industry 4.0’s technological advances, Maintenance 4.0 brings together digital technologies with traditional maintenance management best practices to drive substantial performance and effectiveness improvements.

The purpose of this study is to understand: 
  • What is the current state of maintenance 4.0 across industries?
  • Value at stake: What is the impact of maintenance 4.0 along the most relevant KPIs?
  • What are key characteristics of the frontrunners, what is their approach and what prerequisites have they put in place to succeed with maintenance 4.0?
  • Which are the most important skills for technicians, planners and engineers, and how to build that skill set needed in future?
  • What are the most valuable maintenance 4.0 use cases and the penetration level for each industry?

It will take you ~20 minutes to complete the survey. All responses should be based on your own opinion.  Please answer all questions from the perspective of the enterprise level of your organization.
For all underlined terms you can get useful information by hovering over it with the mouse cursor. In addition, you can click on the link below to access the full glossary of the survey 

Saving and submitting your survey

If you need to save your response and continue later, click the ‘Save’ button at the bottom of each page. Please make sure you save as you go so that you can reopen and complete the survey!
Your responses will be submitted by clicking on the ‘Send survey’ button at the end of the survey.

Contact details

If you have any questions about the survey, please contact:

Boston Consulting Group
Michal Dziurowicz


American Society for Quality
Dawn Caous

FIR e.V. at RWTH Aachen
Florian Defèr

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