MSME: Customer Satisfaction Survey

1. What is the annual turnover of your business? 
(Turnover means Sales/Total Revenue)
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2. How would you describe your relation with Andhra Bank
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3. How would you describe your relation with Andhra Bank for current account?
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4. How will you rate Andhra Bank’s working capital loan renewal process? 
(Evaluate the bank on the basis of time taken to process the request, further documentations required, how helpful and proactive the bank is, overall service experience)
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5. Rate your experience of availing increased credit limits or other products from Andhra Bank? 
(Evaluate the bank on the basis of time taken to process the request, further documentations required, how helpful and proactive the bank is, overall service experience)
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6. How will you rate Andhra Bank on process of submitting loan related documents? 
(Evaluate the bank on the basis of number, type of documents demanded, format of documents- whether digital submission is allowed or only hard copies needed; explanation by staff about exactly what is needed)
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7. How will you rate the time taken by Andhra Bank to process your loan requirements?
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8. How will you rate Andhra Bank's ability to address your complaints and problems? 
(Evaluate the bank on the basis of ease of submitting complaints- whether it can be done online, whether status can be tracked; time taken by bank to process complaint, quality of resolution)
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9. How likely are you to recommend the Andhra Bank to your friends or business partners?
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