Punjab National Bank

Please note:
1. Survey will take aprx. ~2-3 min to complete
2. All responses will be kept strictly confidential 

What is your age?

1. Less than 18 Years
2. 18-30 Years
3. 31-50 Years
4. 50-60 Years
5. More than 60 Years

What is your profession?

1. Student
2. Self-employed
3. Salaried
4. Retired
5. House-wife

What is your Annual Income?

1. Less than Rs. 2.50 lakh
2. Rs. 2.50 Lakh to Rs. 5 Lakh
3. Rs. 5 Lakh to Rs. 10 Lakh
4. Rs. 10 lakh to Rs. 20 Lakh
5. More than Rs. 20 Lakh

Do you think that your bank caters all your banking needs?

1. Yes
2. No

For the past how many years you have account with this bank?

1. Less than 1 Yr
2. 1 year to 5 year
3. 5 year to 10 year
4. More than 10 year

What kind of account do you maintain in this bank? 

1. Current
2. Savings
3. Loan A/c
4. Demat
5. Credit Card
6. Fixed Deposit
7. Others, please explainPlease specify

Does your bank offer competitive Digital/ Deposit/ Loan Products? 

1. Yes
2. No

What do you feel about overall service quality of your bank?

1. Excellent
2. Very good
3. Good
4. Average
5. Poor

Would you recommend this bank to your friends, relatives, associates?

1. Yes
2. No

Have you faced any difficulty recently while banking with us?

1. Yes
2. No

What was the issue related to

1. Delay in completing transaction at Branch/ Repeated visit to Branch
2. Issues related to Internet Banking transaction;
3. ATM transaction
4. PNB One/ UPI transaction
5. Any other payment channel
6. Staff behaviour/ Lack of knowledge
7. Others, please explainPlease specify

Did the bank resolve the issue timely and to your satisfaction?

1. Yes
2. No

Brief of the issue

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Do you feel that overall customer service quality of the bank has improved after amalgamation?

1. Yes
2. No

Do you feel the frontline staff of the bank is responsive and has knowledge about the product?

1. Yes
2. No

Would you like to suggest any changes or improvement in any service or any feature of the bank?

Character limit: 50.

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